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Jobs at Aberdeenshire Council

Customer Service Modern Apprenticeship

The Modern Apprenticeship in Customer Service is an approved programme of training through the Aberdeenshire Council Modern Apprenticeship Scheme.  The qualification is delivered as you work by a training provider using an online portfolio and observation, there is no day release to college required.

Aberdeenshire Council’s Customer Support Team deliver an excellent service to customers of the council, you will receive expert training to develop your knowledge in all areas of service delivery throughout Aberdeenshire. Providing an efficient and effective first point of contact you will offer specialist advice and general information to deal with front-line queries on council services from members of the public requiring support.

Qualification

SCQF Level 6/SVQ Level 3 in Customer Service

Time to complete: Up to 12 months

Career Progression

Starting your career as a Modern Apprentice in Customer Service can lead to progression into many roles in the organisation and wider, including Customer Service Advisor, Customer Service Supervisor and many more.

Job Profile Modern Apprentice Customer Service

The above job profiles are an example of what will be advertised. When applying for a vacancy the profiles attached to the advert should be referred to.

Modern Apprenticeships in Customer Service are not advertised at any specific time of year, you may want to set up an alert in MyJobScotland so you are notified when one becomes available.